Kevin Taylor at 'Work'

Kevin Rhule-Taylor

mailAvailable for Work

Skills Profile

  • Determined to complete any task
  • Optimistic and positive personality
  • Eargerness to learn new things
  • Understanding and patient attitude
  • Proficient in C#, Java, HTML, CSS, JS, JQuery, PHP and the Microsoft Office Suite
  • Configuration, building, maintenance, installation and troubleshooting of PC hardware and software
  • Experience in Linux (Debian & Ubuntu) web servers and Microsoft Azure’s cloud hosting

Education

Software Development and Network Engineering Co-Op
  • done C#, Java, HTML, CSS, JS, JQuery, PHP, SQL, Networking, Systems Analysis, Unix & Linux, ASP.NET, MVC 5 Razor, Android Dev. & Objective C
  • info Obtained an Ontario College Advanced Diploma
schedule Sept. 2013 - December 2016
my_location Sheridan College, Davis Campus - Brampton, ON
Game Development and Entrepreneurship
  • done C++, Art, Business, Marketing, Creative Writing
schedule Sept. 2012 - April. 2013
my_location University of Ontario, Institute of Technology - Oshawa, ON

Employment History


Junior QA Analyst
  • done Developed and improved tools for various departments of RBC using C#.
  • done Created, analyzed and manipulated data from the host mainframe environment to suit testing requirements.
  • done Conducted manual verification of financial accounts and transactions according to required test cases.
  • done Created tools to convert manual to automatic verification to improve the QA process and minimize budget costs.
schedule May. 2016 - Aug. 2016
my_location RBC Waterpark Place - Toronto, On

Technical Support Analyst
  • done Provided friendly and comprehensive front line technical support to students and staff that utilize the Davis Learning Commons
  • done Upgraded and added users to their respective privileges
  • done Handled incoming incidents via e-mail/phone promptly and without further incident
  • done Logged CRM cases, summarize case history and resolve cases with appropriate solutions
  • done Assisted students with connecting to the Sheridan print servers
  • done Installed Microsoft Office 2010, 2013, and 2016 onto student laptops
  • done Resolved incidents in a timely manner for compliance with SLA
schedule Aug. 2015 - Jan. 2016
my_location Sheridan College, Davis Campus - Brampton, ON

IT Support Specialist
  • done Pro-actively troubleshot, researched and resolved technical issues as they arose.
  • done Monitored progress on problem resolution, advised users on status of issues, and escalated as required
  • done Created solutions for various department related tasks
  • done Produced detailed tickets of problems and solutions for internal review and learning
  • done Provided swift responses to e-mail and telephone requests for technical support
  • done Acquired and maintained current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients
schedule Jan. 2015 - May. 2015
my_location Prophix Software - Mississauga, ON

Cafeteria Server (Volunteer)
  • done Prepared and served food for thousands of staff and students both independently, and as a team
  • done Exhibited a happy and friendly attitude
  • done Provided an appropriate level of customer satisfaction by accurately processing orders
schedule Sept. 2010 - June. 2012
my_location Fletcher's Meadow Secondary School - Brampton, ON

Hobbies

Gaming
Programming
Music
Reading
Streaming
Biking
Camping
  • videogame_asset
    toys
    headset
    Entertainer
    Audiophile
  • developer_mode
    library_books
    work
    Developer
    Student
    Hard-Worker

Please feel free to contact me for any inquiries through e-mail, or with the form below.

email [email protected]
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